“With regard to our shipment last month, I wanted to take a minute and say thank you to your team for a job well done. As we do not cross the border very often, it was great to work with a company that made the crossing seamless. We will be using your company in the future for all of our international needs.

Thank you again for a positive experience.”

Roy Atwell
Shipping Manager, AV Concepts

“Thank you for your help on this. I will contact your office when I have the shipment ready. I must say you seem to have one of the better customer services I have seen.”

Brenda
Logan Ranch

“Just a word to say that I appreciated Harminder’s and Vikram’s help on Friday night. They took care of our problem with Customs for an In-bond Shipment (T&E). Before Harminder left the office after the operating hours, he gave me his cell phone number and made sure that the weekend team knew the status of my manifest.

Thanks a lot to CrimsonLogic for taking care of problems like you did on Friday.”

Sylvie Picard
Directrice conformité

“CrimsonLogic ACE Solution comprises all the capabilities needed to ensure a smooth transition to this new regulation with minimal training for manual entry. Next, we simply have to speak to their knowledgeable staff in order to create a seamless interface with our ERP easily.”

Martin Legault
Transport TFI6 Transport/ Groupe Fortier

“Our partnership with CrimsonLogic has significantly simplified the daily border crossing issues faced by transborder carriers. Since the introduction of our ACE module the time that our customers wait at the border has been greatly reduced.”

John Wright, Vice President
Trans+Plus Systems Corp.

“I began development in late spring of 2005. For the next six frustrating months, I attempted to bring Gerald Walker Transport online with the system - to no avail. There are three significant problems from a user perspective: the software is difficult to use; the online response time is very slow with data entry and the tardy system response affects the usability; and finally, online and telephone help were totally inadequate. For example, several requests for assistance with specific problems went unheeded by ACE support staff in Washington, DC. In my frustration, I contacted the ACE eManifest facilitator hired by BCTA; he was of great assistance but not readily available for consultation on an on-going basis. The staff at CBP, Blaine, WA were equally helpful however their roles, I was informed, were not as technical problem solvers.

Finally, in frustration, I recommended to our Company in November that we should explore the 'service provider option' with ACE eManifest. After several demos and discussions with two Canadian firms, we opted to contract with CrimsonLogic. Problem solved! They have a 'user-friendly' data entry system available at a reasonable cost with a super helpdesk and staff that have made the transition easy for our Company. We are now fully operational and prepared for the deadline.

I would not recommend the US CBP Internet portal to any small or medium size trucking company with limited IT support staff. I would recommend such companies to go directly to third-party service providers given the fast approaching deadline for ACE eManifest implementation.”

W. J. (Bill) Brown
Gerald Walker Transport

“I would like to say a big thank you to everyone involved in getting the issues with my eManifest transmission problems fixed. Yesterday, some of the CrimsonLogic staff very quickly and effectively identified the problem with my vehicle, and they were able to come up with a successful course of action. Last night, when I arrived at the Windsor-Detroit Tunnel, I handed over my eManifest, and my fast card to the officer in the commercial lane, within a few seconds, my trip number and fast ID were entered into CBP system and I was told that I could go to my final destination at Metro Airport’s FedEx warehouse. It is very comforting for me to know that although I may be out on the road by myself, I do have a very large team of people out there to give me the support that I need to effectively serve our customers. A big thank you to everyone for all of their help and efficiency on getting this issue resolved. Thank you!”

Dave
Federal Express Canada

“Thanks for the great service!”

John & Karen Johnston
JFJ Transportation Inc.